Making ICT Easy

Service Management

Integral Axon's full suite of infrastructure managed services spans ITIL-compliant Service Desk and incident/problem management and administration, Asset and PC/notebook management, and Procurement and Lifecycle Management.

Our customers have the advantage of supreme flexibility in choosing between fully outsourced infrastructure managed services, or a blend of in-sourced and outsourced services – depending on their business needs.

Integral Axon offers New Zealand’s first BMC ITSM 7 Service Desk and incident/problem management for use by internal teams via the software as a service (SaaS) model. By subscribing to – rather than buying – the software they need, customers can implement services quickly for immediate benefit, without upfront capital costs or having to budget for expensive maintenance.

Offering BMC ITSM 7 as a service has proved especially popular with smaller organisations that want to establish their own internal service desk capability, and larger organisations that already have an internal service desk but want a fast and cost-effective way to upgrade to the latest ITIL-compliant BMC solution.

Integral Axon can implement this market leading service desk solution in as few as 30 days, including training. In addition, Integral Axon can quantify and forecast the net benefits of the SaaS service for each customer in advance of the SaaS service being implemented.

The business case is compelling. Customers can expect higher system availability, increased user satisfaction with fewer problems fixed more quickly, and significant overall time and cost savings from improved system administration and management.

Service Management solutions include:

  • Server and Desktop device and image management
  • Service Desk: Incident, problem, change and asset management; CMDB
  • Monitoring, availability and capacity management
  • Application packaging, deployment, metering
  • Service desk & monitoring Software as a Service (SaaS)
  • Citrix and VDI-related technologies
  • Printing services (printing as a service)
  • Activate and self-service technologies.
Knowledge transfer at heart of Polytechnic transformation

Knowledge transfer at heart of Polytechnic transformation

When Otago Polytechnic decided to make a complete operating environment shift from Novell to Microsoft, it needed a project partner that could effect a knowledge transfer so deep it would leave the Polytechnic self sufficient in supporting its new environment internally.

Small investment equals substantial savings for Kordia

Small investment equals substantial savings for Kordia

A Microsoft Office Communications Server (OCS) deployment at Kordia won Integral Axon a Microsoft Partner Award for Best Unified Communications Solution.

TOWER: 80% less downtime using Integral Axon’s remote monitoring service

TOWER: 80% less downtime using Integral Axon’s remote monitoring service

Financial services company TOWER has reduced downtime incidents across its 200 virtual servers by 80% using Integral Axon Performance Manager – Integral Axon’s sophisticated remote monitoring service. The service allows TOWER to predict – and fix – potential problems before they occur.

Faster, better, cheaper: Axonline delivers the goods for Beca

Faster, better, cheaper: Axonline delivers the goods for Beca

Integral Axon has gone live with its new market-leading online procurement service at Beca, an international professional services consultancy employing more than 2000 people across the globe.

Buying an outcome, not another IT system

Buying an outcome, not another IT system

Workbridge used Integral Axon’s market-leading Virtual Data Centre to achieve rapid provisioning of a core services disaster recovery solution...

Better support, more compatibility

Better support, more compatibility

Integral Axon has enabled the Medical Assurance Society to automate and centralise management of its network, making the organisation more compatible with the systems of its members while saving time and controlling IT costs.

Managing and leveraging unstructured data 'invaluable' for national law firm

Managing and leveraging unstructured data 'invaluable' for national law firm

Integral Axon's enterprise content management project at Simpson Grierson has resulted in 11,000 emails every week being filed into the customer's new Interwoven system.

Software as a Service

Software as a Service

Integral Axon has launched the first software as a service offering of BMC's Remedy ITSM 7 Service Management suite, offering Remedy ITSM as a fully hosted 'software as a service' solution delivered via secure web or VPN connection from Integral Axon's Class A datacentre facility.

Cost control over the SAN lifecycle

Cost control over the SAN lifecycle

When Christchurch Polytechnic moved to purchase a new SAN, it knew from experience that ongoing service and maintenance charges could devour any so called 'discounts' on the initial purchase price.

Consistent High Performance

Consistent High Performance

Integral Axon drives down costs at BMW New Zealand

Teams are empowered

Teams are empowered

A career at Integral Axon means you have access to the people who can make a difference. Our open door policy is a core value at Integral Axon.

Integral Axon's Top 10

Integral Axon's Top 10

Drive down IT infrastructure costs – without sacrifice. Integral Axon shows you the fastest, easiest ways to slash costs & free up valuable capital for business transformation projects.