Service Management
Integral Axon's full suite of infrastructure managed services spans ITIL-compliant Service Desk and incident/problem management and administration, Asset and PC/notebook management, and Procurement and Lifecycle Management.
Our customers have the advantage of supreme flexibility in choosing between fully outsourced infrastructure managed services, or a blend of in-sourced and outsourced services – depending on their business needs.
Integral Axon offers New Zealand’s first BMC ITSM 7 Service Desk and incident/problem management for use by internal teams via the software as a service (SaaS) model. By subscribing to – rather than buying – the software they need, customers can implement services quickly for immediate benefit, without upfront capital costs or having to budget for expensive maintenance.
Offering BMC ITSM 7 as a service has proved especially popular with smaller organisations that want to establish their own internal service desk capability, and larger organisations that already have an internal service desk but want a fast and cost-effective way to upgrade to the latest ITIL-compliant BMC solution.
Integral Axon can implement this market leading service desk solution in as few as 30 days, including training. In addition, Integral Axon can quantify and forecast the net benefits of the SaaS service for each customer in advance of the SaaS service being implemented.
The business case is compelling. Customers can expect higher system availability, increased user satisfaction with fewer problems fixed more quickly, and significant overall time and cost savings from improved system administration and management.
Service Management solutions include:
- Server and Desktop device and image management
- Service Desk: Incident, problem, change and asset management; CMDB
- Monitoring, availability and capacity management
- Application packaging, deployment, metering
- Service desk & monitoring Software as a Service (SaaS)
- Citrix and VDI-related technologies
- Printing services (printing as a service)
- Activate and self-service technologies.
Learn more about Integral Axon's Service Management capabilities
Integral Axon Rapid ITIL Consulting: Measure. Plan. Execute. (Brochure)
Integral Axon Outsource Readiness Consulting (Brochure)
Case Study: 80 percent reduction in downtime for TOWER using Integral Axon Performance Manager
Case Study: Workbridge – Buying an outcome, not a system (Disaster Recovery Solution)
Case Study: Hamilton City Council – Remedy ITSM Solution (Software as a Service)
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