Service Management

Axon's full suite of infrastructure managed services spans ITIL-compliant Service Desk and incident/problem management and administration, Asset and PC/notebook management, and Procurement and Lifecycle Management.

Our customers have the advantage of supreme flexibility in choosing between fully outsourced infrastructure managed services, or a blend of in-sourced and outsourced services – depending on their business needs.

Axon offers New Zealand’s first BMC ITSM 7 Service Desk and incident/problem management for use by internal teams via the software as a service (SaaS) model. By subscribing to – rather than buying – the software they need, customers can implement services quickly for immediate benefit, without upfront capital costs or having to budget for expensive maintenance.

Offering BMC ITSM 7 as a service has proved especially popular with smaller organisations that want to establish their own internal service desk capability, and larger organisations that already have an internal service desk but want a fast and cost-effective way to upgrade to the latest ITIL-compliant BMC solution.

Axon can implement this market leading service desk solution in as few as 30 days, including training. In addition, Axon can quantify and forecast the net benefits of the SaaS service for each customer in advance of the SaaS service being implemented.

The business case is compelling. Customers can expect higher system availability, increased user satisfaction with fewer problems fixed more quickly, and significant overall time and cost savings from improved system administration and management.

Service Management solutions include:

Server and Desktop device and image management
Service Desk: Incident, problem, change and asset management; CMDB
Monitoring, availability and capacity management
Application packaging, deployment, metering
Service desk & monitoring Software as a Service (SaaS)
Citrix and VDI-related technologies
Printing services (printing as a service)
Activate and self-service technologies.

Learn more about Axon's Service Management capabilities

Case Study: 80 percent reduction in downtime for TOWER using Axon Performance Manager

Case Study: Workbridge – Buying an outcome, not a system (Disaster Recovery Solution)

Case Study: Hamilton City Council – Remedy ITSM Solution (Software as a Service)

TOWER: 80% less downtime using Axon’s remote monitoring service

Financial services company TOWER has reduced downtime incidents across its 200 virtual servers by 80% using Axon Performance Manager – Axon’s sophisticated remote monitoring service. The service allows TOWER to predict – and fix – potential problems before they occur...

Strategic approach to software licensing unlocks value for Hamilton City Council

Hamilton City Council used Axon's software licensing expertise to transition to a highly advantageous Microsoft G2009 agreement that maximises future options while minimising cost...

Faster, better, cheaper: Axonline delivers the goods for Beca

Axon has gone live with its new market-leading online procurement service at Beca, an international professional services consultancy employing more than 2000 people across the globe...

Buying an outcome, not another IT system

Workbridge used Axon’s market-leading Virtual Data Centre to achieve rapid provisioning of a core services disaster recovery solution...

Better support, more compatibility

Axon has enabled the Medical Assurance Society to automate and centralise management of its network, making the organisation more compatible with the systems of its members while saving time and controlling IT costs.